In the early 1900s, companies set up personnel departments to handle issues with labor unions. A few decades after, human resource departments were created to handle performance management, employee concerns, training and development.
Nowadays, the HR department has taken on more important responsibilities that greatly impact a company’s growth. It now has active participation in the decision-making processes and development of business strategies for company growth.
Among the many roles human resource plays, the most important is being the nexus between managers and employees.
Five Ways A Human Resource Department Bridges Managers and Employees
Managers are primarily focused on meeting their performance objectives. They set strategies and budgets to achieve business goals. Their efforts are concentrated on business growth and development. They also have expectations that they require employees to meet.
Employees, on the other hand, may feel alienated. With a limited budget, they may lack the necessary resources they need to reach their performance goals. They may not always understand and meet what is expected of them.
HR plays a key role in making manager and employees understand their differing perspectives.
Here are five ways the human resource department bridges the gap between managers and employees:
1. Matching managers’ expectations with employees’ qualifications
HR coordinates with management to determine the requisite skills and capabilities employees should have to ensure efficiency in business operations.
They then begin talent acquisition by instituting an effective hiring process. They make certain that the company gets the best talents from a vast labor pool.
The human resource department does this by:
- Identifying the need for a position and creating the appropriate job description for it.
- Using advanced recruiting software to match employee qualifications with the company’s expectations and streamline the recruitment process.
- Ensuring that hiring planning is conducted regularly to keep updated on hiring trends.
- Coordinating and scheduling interviews with managers of departments concerned.
- Selecting the most suitable candidates and conducting the onboarding process.
By streamlining the process from recruitment to onboarding, the human resource department lays the foundation for better team collaboration between management and employees.
2. Managing employees for better productivity
Employees need positive recognition. This boosts employee morale and increases work motivation. However, managers may be caught up in achieving business goals and not be able to provide such recognition all the time.
HR ensures that employees are recognized and acknowledged for their hard work. It sets in place programs, incentives, and strategies to manage employees and build employee engagement. Among its strategies are:
- Creating a positive work culture to foster happiness at work.
- Taking steps to help employees have a good work-life balance to stay motivated at work.
- Ensuring that the employees have the resources they need to undertake their responsibilities.
- Facilitating more effective team management by monitoring business processes and gathering candid feedback.
- Monitoring employee productivity and establishing performance feedback.
- Providing constructive feedback to superiors through manager evaluation.
- Setting a reward system and creating incentive programs to reward high-performing employees.
- Decreasing turnover and increasing employee retention.
Managers can achieve business objectives only through efficient employees. Meanwhile, the human resource department plays a critical role in maintaining the efficiency of the workforce.
3. Developing employees for personal and business growth
In order to optimize business processes, managers need highly-skilled and competent employees. Hiring only the most qualified employees is one step towards this goal. But, even the most talented workers need to further hone their skills.
The human resource department helps employees and managers by:
- Providing coaching and mentoring to increase manager and employee engagement.
- Providing training and development programs to better equip the workforce.
- Ensuring that skills needed by the management are identified and developed.
- Establishes programs that can promote the personal growth of employees.
- Conducting trainings for enhancing knowledge on company values, products, and services.
- Aligning an employee’s personal career track with the company’s vision.
- Developing talent management and organizational development.
- Conducting career development trainings for both managers and employees.
- Creating value for both the employee and the company.
- Conducting annual performance reviews.
Through employee development programs, the human resource department creates opportunities for employees to improve their skills and performance. This leads to work efficiency and business growth.
4. Aligning personal goals with business goals
Employees and managers do not always see eye to eye.
They may feel undervalued and unable to use their skills to their full potential. They may also think that targets given to them are impossible to meet without the necessary resources.
Managers aim to perform at peak performance and maximize resources. They have their eyes set on the bottom line to monitor business growth.
This difference in perspective often results to a toxic work culture. This then leads to low employee morale and poor productivity.
The HR department addresses this issue by ensuring that an employee’s personal goals are aligned with the company’s objectives. It does this by:
- Communicating the company’s goals to the employees and giving them an idea on their role to achieve those goals.
- Helping employees set personal goals that support the company’s objectives.
- Setting a clear plan of action for each employee and helping them follow it.
- Instituting measurable ways to track the progress of employees in achieving their goals.
- Developing a strategic plan that aligns company resources with its initiatives and enforcing that plan.
- Holding training sessions that can help achieve the company goals.
- Continuously communicating with employees regarding company strategy.
- Regularly giving constructive feedback to maintain alignment with both personal and corporate goals.
Having employee goals aligned with the company goals can help achieve them faster. Moreover, the employees will feel that they are an essential part of the company.
5. Reducing communication gap
Clear communication between employees and managers is crucial for the success of any business. Effective communication leads to a more efficient and more productive work environment. However, this can be quite a challenge.
The HR department improves communication between employees and managers by:
- Ensuring relevant and consistent communication through chat apps, face-to-face discussions, or forums.
- Facilitating staff meetings to keep employees engaged in company strategies.
- Allowing employees to express concerns and share ideas.
- Allowing management to see the point of view of the employees.
- Coordinating weekly or monthly meetings to break down communication barriers.
- Setting constant feedback through tools such as 360 review software.
Keeping employees informed of a company’s progress builds employee trust and cultivates a sense of purpose. Enabling managers to communicate better with employees under their supervision creates a more cohesive work environment.
Indeed, the HR department plays an integral role in reducing the communication gap between managers and employees.
Fostering better relationships
The human resource department bridges the gap between managers and employees by creating an environment that satisfies both. It makes sure that both employee needs and employer expectations are met.
It creates a better work culture by developing an efficient workforce and enhancing communication within the company. It serves as a liaison that eases collaboration among departments and teams.
It nurtures employee morale and amplifies work satisfaction. It also fosters better relationships within the company.
All of these positively impact performance levels and overall productivity. Indubitably, HR is one of the key factors that lead to business growth and success.